Take control of the computers in your network and beyond with the use of remote desktop management software. You can control PC's from a location that is remote from the computer that needs assistance. This is a great time saver for company IT's. The idea here is that if you are having issues with your computer you can contact an IT or computer repair shop to help you repair it and get you back to work without dismantling the office and packing up the computer to take it to a shop. Larger offices and companies can make very good use of these programs. The company IT will be able to access the computers in the company from his or her office and will save time. IT's spend lots of time, traditionally, walking the beat of the office and going from computer to computer troubleshooting the machines and tuning them up for better performance.
These tasks can be more efficiently accomplished with the use of a high speed transfer rate that's available in the remote programs. The applications on a computer can be updated or changed, performance checks performed, or downloads can be deposited onto the recipient desktop. The user doesn't need to close what is being worked on for the tech to access the computer. A full desktop screen can be observed by the technician to make it easy to see what may be happening. Screenshots can be captured and kept for reference or research, as in the case of an error message or other special information that may be needed to do a diagnostic on the computer. Performance can be monitored remotely and information can be recorded as needed. The technician will be able to see what the user had been accessing before the problem occurred. This can be an immense help in the troubleshooting process and allows the tech to make a quicker determination of the problem.
When the tech has isolated the problem with the computer, an action can be commanded remotely as appropriate to the repair process. The computer being repaired can be rebooted, shut off, locked or unlocked, programs launched, or applications stopped.
There are different types of remote desktop control software. Some provide only the simplest access and some provide full access including the override of a computer completely. Basic access levels include the interactive access and the capture capability for screen shots. A medium access program will likely include screen cast recording, shut off capability, chat with the remote user, applications lists, monitoring of the performance, inventory information, and the option of printing out all of the information.
If you are interested in using a remote desktop management program to expedite your company's computers, the premium type program may be what you need. This type will cost a bit more, but will include all of the features of the basic and medium feature programs plus PC scheduling capabilities, inventory of processor data, printer performance, disk drive data, OS hot fixes, and folders containing programs.
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