To choose or not to choose has always been a dilemma since ages for mankind. The great bard had mentioned it in his classics albeit in a different fashion. Yet, the same holds true when we have to select between objects that offer similar facilities. With the information technology throwing up varieties in abundance on every conceivable issue, how to choose the best managed service provider software also has its share of selection dilemma. The straight forward response or answer to that question no doubt would be that it is dependent on the benefits that one desires to achieve from this selection. There are however certain basic features that all MSP claims to be inherent with their product. Every MSP provides information about the network as a complete entity. They also are capable of percolating the solution to a problem of the network from one single access point. Customisable to the ever changing business process which is directly linked to the changing market scenario is also one more feature that every MSP claims.
How to choose the best managed service would be best replied if one measured how these basic features are transformed into reality, thereby providing ease of work load on the network manager as well as to meet the requirements of the business house.
It has to be remembered that managed service is a system where a third party is maintaining and motoring a clients resources. In turn the client pays money to the Managed service provider for the service. It is therefore essential that the chosen MSP is a proactive one. Meaning, the service provider should not wait for a defect to occur for fixing it, rather be able to sense the defect before hand, indicate and initiate corrective or preventive measures. If Murphy's Law is to be accepted, then it is a well established probability factor that a breakdown of the network is inevitable even with all proactive agents at work. The MSP in such a case should be able to respond quickly to the situation and restore the network back to its normal function swiftly.
Data and applications that process the data are critical objects of an enterprise network. There would be need for the MSP to restore the system to a clean point just before the defect occurred. To do so, taking regular backups of the entire system by the MSP is a pre-requisite. This backed up data would be used by the MSP during the restore process.
One other factor to be considered for choosing the best managed service provider is the knowledge base of the MSP about the current IT field. Being an ever changing one, frequent new upgrades and newer technology arrive into the market. MSP which can advise the management on this new technology as well as provide methods for implementing the same are a guiding factor for selecting an MSP. Security of the network, more so the data which is critical and could be misused if available to wrong people is an important factor for consideration while selecting an MSP. MSP that implements a strict and secure system is the best choice. Verification of the managed service provider's credentials is one other important factor to be considered while choosing an MSP. A good method would be to obtain reference of previous or other places where the MSP has been implemented. These could be taken as the guidelines on how to choose the best managed service provider amongst the many that would be offering their services.
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